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Terms and Conditions of Payment
You agree to comply with all guidelines, directives, operational procedures, policies, and recommendations concerning the ordering of products through the platform, including any amendments to the aforementioned issued by us. You are deemed to have been notified of and accepted the obligations of such changes upon their publication on the platform. These Terms and Conditions of Payment shall only apply to the ordering and payment for products made by you and the seller.

1. You agree to pay for the products using a legally valid credit or debit card.
2. You agree not to subsequently cancel the payment unless the product order between you and the seller is not fulfilled, the product is not delivered, or the product you received is significantly different from the details you received from the seller, at the seller's discretion.
3. You acknowledge that successful refunds can only be processed when the seller consents and initiates the refund request.
4. You acknowledge that all refunds will be processed via the original payment mechanism and paid to the person who made the original payment.
5. You acknowledge that there is no guarantee that refunds will be credited to your account promptly. The refund process may take time and is dependent on the respective bank and/or payment service provider processing the refund.

Shipping Terms and Delivery Time
The Company will process and dispatch the goods after the order has been confirmed and payment has been successfully verified. The estimated preparation and delivery time is approximately 3 - 7 business days. However, the actual delivery time may vary depending on the type and quantity of products, stock availability, delivery destination, and the delivery schedule of the shipping service provider.

For special-order items, made-to-order products, imported products, or products that require additional lead time from the manufacturer or supplier, the delivery period may be longer than usual. The Company will provide additional information to the customer as appropriate.

The stated delivery period of 3 - 7 business days is an estimate only and does not include Sundays, public holidays, Company holidays, force majeure events, or delays caused by the shipping service provider.

Return and Exchange Policy
The Company reserves the right to accept returns or exchanges within 3 days from the date the customer receives the goods. Customers are advised to inspect the product, model, quantity, and condition immediately upon receipt. If any defect, damage, or error caused by the Company is found, the customer may request a return or exchange subject to the following terms and conditions:

1. If any error or defect is found, please contact the Company to request a return or exchange within 3 days from the date of receipt.
2. The customer must arrange for the product to be returned to the Company in accordance with the return method agreed upon or specified by the Company.
3. Returned products must remain in their original condition, must not have been installed or used, and the original packaging must be in good condition. All accessories, spare parts, manuals, and related documents must be complete. The Company reserves the right to reject any return or exchange that does not comply with these conditions.
4. Once the returned product has been received and inspected, and the reported issue has been verified, the Company will proceed with a product replacement, refund, or other action as mutually agreed.

Cases Where Returns or Exchanges Will Not Be Accepted
1. The product has already been installed or used.
2. The product is not in its original condition, including damaged packaging, missing accessories, spare parts, or other items included in the original package.
3. The returned product does not match the model, product code, or item originally supplied by the Company.
4. The damage was caused by installation, usage, storage, transportation, or handling after the customer received the product.

If the received product is found to be damaged or incorrect
Please contact the Company and provide your order number together with photos or videos showing the condition of the product for verification through the following channels:
LINE: @winwinpool
Email: info@winwinpoolshop.com
Telephone: 02-989-1111, 02-130-6134-35
Fax: 02-130-6136
Business Hours: MondaySaturday, 08:0017:00