หากต้องการแจ้งซ่อมหรือปรึกษาปัญหาอุปกรณ์ ต้องติดต่อที่ใด?

LINE Official: @winwinpool

ฝ่ายช่าง (สำนักงานใหญ่): 02-989-1111 ต่อ 120, 123

อีเมล: info@winwinpoolshop.com

ทีมช่างมืออาชีพพร้อมช่วยเหลือและให้คำแนะนำอย่างรวดเร็ว

Are products ready to ship?

Over 90% of our products are in stock and ready for immediate shipment. For Pre-order or imported items marked as 'Pre-Order' or indicated as 'Out of Stock', our staff will clearly inform you of the estimated arrival and delivery dates before every purchase. Alternatively, to be certain, please check stock availability before placing an order. 

Is there a product warranty? When does it start?

All products come with a warranty from the manufacturer/importer. Generally, the warranty period is approximately 1 year, but some items carry a 2-year warranty, while others may have no warranty. Please check with our team regarding specific items before placing an order every time.

The warranty start date will be based on the date specified on the receipt.
Customers should keep the receipt as important proof throughout the warranty period.

Note: The warranty does not cover damage caused by the following cases:

- Improper use / Misuse
- Dropping or impact during installation by the customer
- The warranty period is not extended after repair/replacement
- The product must be in an unmodified/unaltered condition

มีบริการเก็บเงินปลายทางหรือไม่ (COD)?

 

มีบริการเก็บเงินปลายทางสำหรับ สินค้าขนาดเล็ก - ขนาดกลาง

สินค้าบางรายการที่มีขนาดใหญ่หรือมีความเสี่ยงต่อความเสียหายระหว่างขนส่งอาจไม่สามารถเก็บเงินปลายทางได้. กรุณา ติดต่อทีมงาน เพื่อสอบถามข้อมูลเพิ่มเติม 02-989-1111 หรือ Line id : @winwinpool (มี@)

How long does delivery take?

1. Bangkok and Vicinity: 1-2 business days

2. Other Provinces: 2-4 business days

3. Large items or imported products: 3-5 business days

Delivery time depends on the courier and daily stock availability.

What are the shipping costs?

And is self-pickup available?

1. Shipping fees are calculated based on weight, product size, and delivery location.

2. General items are shipped via Kerry / Flash / Thailand Post.

3. Large items are delivered via specialized private transport.

⭐ Special Promotion: Free shipping in Bangkok, Nonthaburi, Samut Prakan, and Pathum Thani for orders over 4,000 Baht.

4. Customers can pick up their orders at any of our store branches.

Head Office

Hua Hin Branch

Pattaya Branch 

Can purchased items be exchanged or returned? What are the conditions?

The Company reserves the right to return or exchange products only in cases of error caused by the Company. Customers must notify us within 3 days from the date of receipt, subject to the following procedures and conditions:

Conditions where exchange or return is accepted

1. If a defect/error is found, please contact the Company to request an exchange/return within 3 days after receiving the product.

2. The customer is responsible for shipping the item to be exchanged or returned back to the Company.

3. Returned items must be in their original condition, unused, with packaging in good condition, including all accessories and manuals.

4. Once the Company receives and verifies the error, we will proceed with the refund or send a replacement product as agreed.

Conditions where return or exchange is NOT accepted

1. Products that have already been used.

2. Products not in original condition, e.g., damaged packaging, missing accessories, or incomplete parts.

3. Products that are not the specific model or type sent by the Company.

If the received product is found to be damaged,

Please contact the Company via

LINE: @winwinpool

Email: info@winwinpoolshop.com

Tel: 02-989-1111, 02-130-6134-35

Fax: 02-130-6136

Business Hours: Mon-Sat 08.00-17.00

What payment methods are accepted?
We support various payment methods for your convenience.

Payment via Bank Transfer (Account Name: Win Win Engineering Supply Co., Ltd. ONLY) 

Kasikornbank (KBank): 984-2-06420-9
Krungthai Bank (KTB): 199-6-01095-6
Siam Commercial Bank (SCB): 149-2-46629-0
TMBThanachart Bank (ttb): 200-1-01138-2

Other Channels

Credit Cards: VISA / MasterCard / JCB / UnionPay
QR Payment
Cash payment at all store branches

Do you offer on-site inspection or maintenance services?

We provide nationwide on-site service covering all swimming pool needs, such as:

1. System and equipment inspection
2. Repair of filter pumps, salt chlorinators, and various equipment
3. Installation of new equipment
4. Pool system cleaning; solving green water, cloudy water, and hygiene issues
5. Comprehensive after-sales service by expert technicians

6. On-site assessment for price quotation 

How to order products? And how can I contact you?

Customers can order via various channels for your convenience.
Online Channels

Website: www.winwinpoolshop.com
LINE Official: @winwinpool
Facebook Page: Winwinpool

Shopee Shop : Winwinpool Shop

Email: info@winwinpoolshop.com

Contact by Phone (Branch)

Bangkok Head Office: 02-989-1111, 02-130-6134-35

Hua Hin: 032-860-511, 081-142-8834

Pattaya: 033-640-678, 095-984-6644

Customers are also welcome to visit our stores (Walk-in) at all branches.